Information We Collect

We collect limited personal information necessary to process your orders and enhance your shopping experience. This may include:

• Personal Information: Your name, email address, phone number, shipping and billing address, and payment details when you make a purchase or create an account.
• Order & Communication Details: Any messages or correspondence you share with us via email, contact forms, or social media.
• Device Information: Technical details such as browser type, IP address, and device type to help us improve site performance.
• Cookies & Tracking Data: We use cookies to understand browsing behavior, maintain website functionality, and personalize your experience.

How We Use Your Information

We use your personal information to provide you with the best possible service and ensure smooth order fulfillment. Specifically, we use it to:

• Process Orders: Fulfill, confirm, and deliver your purchases.
• Customer Support: Respond to inquiries, feedback, and service requests.
• Personalization: Tailor product recommendations, offers, and promotions based on your interests.
• Marketing & Updates: Send newsletters or promotional messages (only if you have opted in).
• Analytics & Improvements: Enhance website functionality, design, and performance.

Data Sharing and Disclosure

We respect your privacy and only share your information when absolutely necessary:

• Service Providers: We work with trusted third parties for payment processing, delivery, and analytics. These partners are obligated to keep your data confidential and secure.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or property.
• Business Transfers: In the unlikely event of a business merger or acquisition, your information may be part of the transferred assets.

Data Security

We implement strict security measures, including SSL encryption and regular system checks, to safeguard your information from unauthorized access or misuse.
While we strive to maintain the highest level of protection, please note that no electronic storage or data transmission method is 100% secure.

Your Rights and Choices

You have full control over your personal data. You may:

• Update or delete your account information.
• Opt out of marketing and promotional communications.
• Request access to or correction of your stored data.
• Ask for deletion of your personal data, in accordance with applicable laws.

To exercise any of these rights, please contact us at support@theflorist.com.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page from time to time. Your continued use of our website after such updates constitutes your acceptance of the revised policy.