General Information

Our website and services are operated by The Florist. Throughout the site, the terms “we,” “us,” and “our” refer to The Florist. By visiting our website or making a purchase, you engage in our “Service” and agree to comply with these Terms & Conditions, including any additional policies referenced here or available by hyperlink.

Product Information & Availability

We take great care to ensure all product descriptions, images, and pricing are accurate. However:

• Product colors and appearance may vary slightly due to lighting and screen differences.
• All items are subject to availability; if a product becomes unavailable after you place an order, we will contact you promptly with alternatives or issue a refund.
• Flower arrangements may vary slightly depending on seasonal availability, but we always ensure they maintain the same value, color scheme, and style.

Orders & Payments

• ⁠All prices listed on our website are in the local currency and include applicable taxes unless otherwise stated.
• ⁠Full payment is required at the time of purchase.
• ⁠Once payment is made, *50% of the total amount is considered a non-refundable advance* in case of cancellation.
• We reserve the right to refuse or cancel any order if fraudulent activity, incorrect pricing, or unavailability is detected.

Delivery Policy

• We strive to deliver your orders on the scheduled date and within the committed time window.
• ⁠Pictures of your order will be shared before dispatch to ensure satisfaction.
• The Florist is not liable for delays caused by unforeseen circumstances, incorrect addresses, or third-party courier services.
• ⁠We are not responsible for any *damage occurring during delivery or transit*, but we ensure every product leaves our facility in excellent condition.

Returns, Refunds & Cancellations

Please refer to our detailed *[Returns & Refunds Policy]* for complete information. In summary:

• No returns or refunds are available for *fresh flower items* due to their perishable nature.
• Cancellations after order confirmation will incur a *50% non-refundable advance* deduction.
• ⁠Refunds (where applicable) are processed within *7–10 business days* of approval.

Intellectual Property

All content on this website — including logos, text, images, graphics, and design — is the exclusive property of The Florist and is protected by copyright laws.
You may not copy, reproduce, or use any part of our content without prior written permission

User Conduct

When using our website, you agree to:

• Provide accurate and complete information during checkout.
• Not use the website for fraudulent or unlawful activities.
• Not interfere with or disrupt website functionality or security.

Any misuse of our site or violation of these terms may result in the suspension or termination of your access to our services.

Limitation of Liability

The Florist shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our website, delays in delivery, or product variations beyond our control.
Our total liability shall not exceed the total amount paid for your order.

Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be reflected on this page with an updated effective date.
Your continued use of our website following any modifications constitutes your acceptance of the revised terms.