Returns & Refunds
At The Florist, we take pride in crafting each order with care and precision. While we strive for your complete satisfaction, we understand that circumstances may change. Please review our return and refund policy below.
Conditions for Returns
Once an order is confirmed and payment is made, 50% of the total amount is considered an advance and is non-refundable in the event of a cancellation.
Please note that fresh flower items are non-returnable and non-refundable due to their perishable nature. We ensure transparency by sharing photos of your order before dispatch. However, The Florist will not be held responsible for any damage that occurs during delivery or transit.
Initiating a Return
If you believe your order qualifies for a return (for example, if it was received in damaged condition), please contact our customer service team within 24 hours of delivery at:
support@theflorist.com or call us at (XXX) XXX-XXXX.
Include your order number, reason for return, and relevant photographs for quick assistance.
Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service.
Refunds
Approved refunds (excluding the non-refundable 50% advance) will be processed within 7–10 business days of confirmation. Refunds will be credited to your original payment method.
Damaged or Defective Items
In rare cases where an item arrives damaged, please contact us immediately with clear photos of the item and packaging. Once verified, we will assess the issue and offer an appropriate resolution — such as a partial refund, replacement, or store credit — at our discretion.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please place a new order after completing the return or cancellation process.
Contact Us Now
Need Assistance With Your Order Or Want To Customize Your Bouquet? Fill Out The Form Or Drop Us An Email We'll Be Happy To Help.